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Password & security

Written by Product Management

This article is auto-synced from its in-app version in Tai.

Set a strong password and protect your account with two-factor authentication.

When you'd use this

  • You received an invitation email and need to create your first password.

  • You want to change your existing password.

  • You want to enable two-factor authentication (2FA) for extra security.

Steps

Set your password (first time)

  1. Open the invitation link from your email.

  2. Enter a password in the New password field. Aim for at least 12 characters — a short passphrase (a few random words) works great.

  3. Re-enter it in the Confirm password field.

  4. Click Create account.

Change your password

  1. Click your avatar in the top-right corner to open My account.

  2. In the Password section, enter your current password.

  3. Enter your new password and confirm it.

  4. Click Change password.

Enable two-factor authentication

  1. Click your avatar in the top-right corner to open My account.

  2. In the Two-factor authentication section, click Enable.

  3. Scan the QR code with your authenticator app (e.g. Google Authenticator, 1Password, Authy).

  4. Enter the six-digit code from your authenticator app to confirm.

  5. Save the recovery codes in a safe place — you'll need them if you lose access to your authenticator.

Tips and limits

  • Length matters most. TAI requires at least 8 characters but recommends 12 or more. There are no special character requirements — a longer password made of everyday words is stronger than a short one full of symbols.

  • Try a passphrase. String together three or four random words (e.g. "correct horse battery staple"). It's easy to remember and hard to guess.

  • There's a maximum length of 72 characters. Only the first 72 characters are used, so there's no benefit to making a password longer than that — and any practical password is well within the limit.

  • Turn on 2FA. A password alone can be compromised. Two-factor authentication adds a second layer that protects your account even if your password is leaked.

  • Use a password manager. Tools like 1Password or Bitwarden generate and store strong passwords so you don't have to remember them.

Related

  • Managing users — invite users and manage their roles.

  • Single sign-on — configure SSO so users sign in with their company identity provider instead of a password.

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