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Not yet available to your company. This area is currently managed by Nezasa and will open to company users in a future release.
Skills are reusable capabilities that agents can apply — such as generating a chart, analysing risk, or searching the web.
When you'd use this
Skills will let you shape what an agent can do — for example, a chart-generation skill so it can produce visual summaries, or an itinerary-validation skill so it can check bookings against your rules. The same skill can be reused across multiple agents. Today, Nezasa manages the skills your agents use.
What you'll be able to do
When Skills opens to your company, here's how it will work:
Browse skills
In the Workbench sidebar, click Skills (under the AI Platform section).
The catalogue lists all skills available to your company — built-in skills (managed by Nezasa) and any custom skills your company has created.
Use the search bar or the Ownership and Status filters to narrow the list.
Click a skill name to open its detail page, where you can see its description and which connectors it requires.
Create a skill
In the sidebar, click Skills.
Click Create Skill in the top-right corner.
Fill in the required fields:
Skill ID — a unique identifier in
namespace/skill-nameformat (e.g.mycompany/approval-check).Name — the display name shown in the catalogue and on agents.
Description — what the skill does and when the agent should use it. Write this carefully: the agent uses it to decide when to activate the skill.
Content — the skill instructions in Markdown. This is the body the agent reads when it activates the skill.
Optionally, select Required Connectors if the skill needs access to an external system.
Click Create Skill.
Assign a skill to an agent
In the sidebar, click Agents and open the agent you want to update.
On the General tab, find the Skills field.
Select one or more skills from the picker.
Click Save changes.
Tips and limits
A skill's Description controls when the agent chooses to use it — a precise description leads to more reliable behaviour.
If a skill requires a connector, that connector must also be assigned to the agent.
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