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See a booking's agency commission without leaving chat
New Feature.
Ask the TripBuilder agents "what's our commission on this booking?" and get the total plus the breakdown per component type, down to the individual services — the same figures as the planner's commission-details page.
Commission appears where your company has agency commissions enabled — the same gate as that page, so nothing new is exposed. Where it isn't, the agent says so rather than reporting a zero.
This is the per-booking view; totals across many bookings remain a data-warehouse reporting question.
Ask agents when a booking entered Action Required
New Feature.
Agents can now see when a booking entered Action Required and how long it has been waiting — not just that it needs attention today. That opens up recency-based triage: surfacing the bookings that have been stuck the longest, or flagging everything that landed in Action Required in the last few days.
It also powers scheduled reporting — for example a weekly digest that splits Action-Required bookings into higher priority (entered in the last 7 days) and lower priority (older).
Ops & BI agents can now report on promo code campaign performance
Improvement.
Promo code data has landed in the data warehouse, so you can ask the Ops & BI agent how a campaign is doing instead of exporting bookings and reconciling them by hand.
Ask for redemptions of a given code over a date range, the discount it has given away, and where those travellers are going.
Compare codes side by side — redemption volume, discount granted, and average booking value against non-promo bookings.
Each booking now carries the code, its campaign name, whether it discounts by percentage or a fixed amount, and — once the booking is placed — what that discount actually came to.
Discount totals are close estimates rather than audited figures: a booking where the promo code was changed after it was first applied can attribute its discount to the earlier code. The agent will say so when it matters.
Agents now scan a whole list, not just the first few items
Fix.
When an agent fanned out over a list (checking every booking in a country, say), the items shared the turn's request budget with the conversation itself. Roughly ten items in, the budget ran out and the answer stopped mid-sentence.
Each item now carries its own budget, so a long list is covered end to end. If the turn does run out of room, the unchecked items come back marked as skipped and the agent tells you how many, instead of quietly presenting a partial answer as a complete one.
Itinerary checks stay quiet on trips still in planning
Fix.
Reviews of a trip still in planning (Open / In Planning) no longer flag unconfirmed services, missing insurance, or missing passenger and contact details — nothing is booked yet, so those are expected. Real problems like a schedule overlap or a missing transfer still surface, and the checks return in full once the trip is out to suppliers.
The Showroom link in the Chat UI SDK docs now works
Fix.
On the Help Center it led to a page that doesn't exist. It now opens the live Showroom in the Workbench. Links that point at a specific section of another docs page also jump to that section now.
Incomplete reports now say why they stopped
Fix.
Every incomplete run's detail page showed the same generic explanation. It now shows that run's real reason, for example that the report grew too large to finish and should be narrowed or split.