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The Itinerary Checker is a built-in agent that reviews travel bookings for completeness, consistency, and potential issues — and returns a structured report with findings and a health score.
When you'd use this
Use the Itinerary Checker before confirming or sending a booking to a traveller. For example: paste in a booking summary and let the agent flag missing passenger details, unconfirmed services, or date gaps before they become problems.
Steps
Start a check
In the Workbench sidebar, click Chats (under the Terminal section).
Click New chat and select Itinerary Checker from the agent picker.
Paste your booking data into the chat — you can use a booking reference, paste a summary from TripBuilder, or describe the booking in natural language.
Read the report
The report highlights the issues the agent found, grouped by how serious they are:
Findings — issues grouped by category (passenger details, service confirmation, schedule consistency, and similar). Each finding indicates how serious it is: Critical, High, Medium, or Low, adjusted based on whether the booking is a draft, on-request, or already confirmed.
Passenger summary — completeness per passenger, highlighting missing names, dates of birth, or contact information.
Overall result — a health score and a PASS, WARN, or FAIL status summarising the overall quality of the booking.
Ask follow-up questions
After the initial report, ask follow-up questions about specific findings:
What do I need to fix the rental car status?orWhich passenger details are missing?.The agent can clarify any finding in more detail.
Tips and limits
The Itinerary Checker flags issues but does not modify bookings — all fixes are done by your team in TripBuilder.
If data is incomplete or ambiguous, the agent notes what it could not check rather than guessing.
The agent distinguishes between definite errors (overlapping service dates) and things that may be intentional (a gap between services) — review Medium and Low findings with your booking context in mind.
For best results, include as much booking detail as possible: passenger names, service dates, status of each component, and contact information.
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